Shipping Policy

At Cedar Row, we are committed to delivering your order safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

During periods of high demand, processing times may be slightly extended.

Shipping Times

Estimated delivery times:

Parcelforce Worldwide Express Shipping: 1–2 business days

DHL Express Shipping: 1–3 business days

Evri Express Shipping: 2–4 business days

Please note that delivery times are estimates only and may vary depending on location, courier availability, customs clearance, and external circumstances.

Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and selected shipping method.

Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details.

Tracking updates may take up to 48 hours to appear.

Delays

Cedar Row is not responsible for shipping delays caused by:

• Courier disruptions

• Customs inspections

• Severe weather

• Public holidays

• High seasonal demand

• Incorrect shipping information provided by the customer

We will always do our best to support you in case of delays.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If incorrect information is provided and the order is returned to us, additional shipping fees may apply for re-delivery.

Lost or Stolen Packages

Cedar Row is not responsible for lost or stolen packages once they have been marked as delivered by the courier.

If your package is lost in transit, please contact us and we will work with the courier to investigate.

Customs & Import Duties

For international orders, customs duties and import taxes may apply depending on your country’s regulations.

These charges are the customer’s responsibility.

Order Issues

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery:

Email: cedar.rrow@gmail.com

We may request photos to review the issue.

Business Information

Cedar Row operates exclusively as an online e-commerce business and does not maintain a physical retail location for customer visits.

Website: cedarrow.store
Email: cedar.rrow@gmail.com
Phone: +44 7428 974334

Customer Support Hours:
Monday to Friday
9:00 AM – 6:00 PM (GMT)