Return & Refund Policy

At Cedar Row, we are committed to ensuring customer satisfaction and providing a clear, fair, and transparent returns process in accordance with UK consumer protection laws.

30-Day Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date of receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused, unworn, and in the same condition you received it

• Have all original tags attached

• Be returned in its original packaging

• Include proof of purchase (receipt or order confirmation)

To initiate a return, please contact us at cedar.rrow@gmail.com.

Once your request is reviewed and approved, we will provide return instructions, including the designated return address and shipping details.

Please note that Cedar Row operates exclusively as an online e-commerce store and does not maintain a physical retail location for customer visits.

Items returned without prior authorization will not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 48 hours of receiving your order by emailing cedar.rrow@gmail.com.

To assist with your claim, we may request photos of the item and packaging.

Once reviewed, we will offer an appropriate solution, which may include replacement, refund, or store credit.

Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made products

• Gift cards

• Sale or clearance items

• Hygiene-sensitive products (if applicable)

• Products damaged due to misuse, negligence, or improper care

If you are unsure whether your item qualifies, please contact us before submitting a return request.

Exchanges

We currently do not process direct exchanges.

To exchange an item, customers must first return the original product and place a new order once the return has been approved.

UK Consumer Rights

Under the Consumer Contracts Regulations 2013, UK customers may have the right to cancel eligible online orders within 14 days of receiving their goods.

To exercise this right:

• The product must remain unused and in original condition

• Original tags and packaging must be intact

• Proof of purchase must be provided

This legal right does not affect our standard 30-day return policy.

European Union Orders

For orders shipped to the European Union, customers are entitled to a 14-day cooling-off period under applicable EU consumer protection laws.

Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved:

• Refunds will be processed to the original payment method

• Refunds may take 5–10 business days depending on your payment provider

Shipping fees are non-refundable unless the return is due to our error (defective, damaged, or incorrect item).

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at cedar.rrow@gmail.com.

Return Shipping Costs

Unless the return is due to a product fault or error on our part, return shipping costs are the responsibility of the customer.

Customers are responsible for ensuring the returned item arrives safely.

Contact Information

For any return, refund, or cancellation inquiries, contact:

Cedar Row
Website: cedarrow.store
Email: cedar.rrow@gmail.com

Cedar Row is an online-only business and does not operate a physical store or customer service location.